How long will I have to wait for a garage door delivery ?

Delivery usually takes Between Approximately 10 to 28 working days from your cleared funds being received ,some special sized doors or doors from abroad can take up to 6 weeks to arive but you will be notified if this is likely to happen and be given the opportunity to cancel, you can request a delivery update anytime by calling 0844 993 1444 .We will contact you up to 5 days in advance of item arriving . We only deliver to England and Wales we do not currently deliver to Scotland .

How much notice will I get of a delivery date ?

We will call you at least 3 days in advance of a delivery taking place .

Can I have a specific delivery date and time slot allocated ?

No our deliveries are to fixed areas on fixed days therefore we cannot change our route , we will however give a morning or afternoon slot and the delivery driver can give you a call 1/2 hour in advance if requested.

Our new delivery information area on the left hand side of the page gives more info on our delivery service .

What do the sizes mean ?

All sizes quoted are the frame opening sizes (excluding the frame itself) , in other words if you have a frame already in place and you took the existing door off you would be left with your empty opening , measure the distance between the frame legs and you have your frame opening size , this size should match up with our sizes on the screen . The door we send you will be slightly smaller than the size quoted and this is called opening tollerances and is required to make the door work .If this is not clear please contact us .

Do I need to help the driver with the door on delivery ?

We offer a kerb side delivery only , However our drivers are helpfull and as long as you have someone to help will move the door to a suitable location .The health and safety of our driver is of paramount importance to us and so we will not carry a door over uneaven surfaces .

Can I collect the door ?

Yes we welcome collections from our Birmingham depot , all the address details for collection will be given on completion of the sale , or call us to arrange this in more detail.

Am I paying VAT ?

Yes we are a UK based company and so vat is charged at the applicable rate in force at the time of sale , all our prices are shown INCLUSIVE of VAT.

Where can I find detailed technical information that isn’t on this site ?

You can either call us or visit any of the major manufacturers sites to look up the details required .

I don’t understand the difference between canopy and tracked gear ?

Both doors are classed as up and over doors , the main difference is how they are sprung .A canopy door has an overhead spring system and all the mechanism is attached to the back of the frame , it then uses cables to pull the door up in the center . This door is not designed to be automated , The tracked version has two tracks that run into the garage the height of the door and the springs are at the sides bolted to the frame , this version has  no cables and is suitable for electric automation .

Can I automate a canopy door ?

Yes but you need to purchase a canopy bow arm converter , this allows a canopy door to be automated , remember that the door was not made to be automated and so may not work correctly ..

What do I receive with a new door ?

You get the door itself , the springs and gear to lift the door and all the locking , you do not get a frame unless specified .

Do I need a frame ?

Yes you will need a frame for all doors except sectional doors ,you can buy a new door and fix it to your existing frame or purchase a new frame from the relevant section .